Frequently Asked Questions

A dynamic QR code lets you change the destination URL after the code has been created and printed. Unlike static QR codes, you never need to reprint if your link changes.

Most QR code platforms lock your codes behind monthly subscriptions; if you stop paying, your codes stop working. CodeDibs uses a one-time purchase model, so your dynamic QR codes stay active forever with no recurring fees.

Yes. Creating a free account gives you unlimited static QR codes. To create dynamic QR codes, you'll need to purchase credits.

You can either sign up for a free account or purchase a dynamic QR code directly — your account is created automatically at checkout. Once you're in, head to your dashboard and click "Create Free QR Code" for a static code or "Create Dynamic QR Code" to use one of your credits.

Static QR codes are free and have a fixed destination URL that can't be changed after creation. They use a basic black and white design. Dynamic QR codes let you update the destination URL anytime without reprinting and include full branding and customization — custom colors, logos, corner styles, framed text, and UTM parameters. Both types support an optional analytics subscription for scan tracking, and static codes can be upgraded to dynamic with one click.

No. Both static and dynamic QR codes remain active indefinitely. As long as your account exists, your codes will continue to work. There are no expiration dates or hidden time limits.

Yes. QR codes follow a universal standard and work with any smartphone camera or QR code scanner app, across both iOS and Android devices.

Dynamic QR codes can be fully customized — change colors, add your logo, choose corner styles, and add framed text with custom fonts from Google Fonts. Static QR codes use a standard black and white design.

Both static and dynamic QR codes can be downloaded as PNG, SVG, PDF, or EPS. Vector formats (SVG, PDF, EPS) are print-ready at any size.

Unlimited. You can change where your dynamic QR code points as many times as you need, at no extra cost. Static QR codes cannot be updated after creation.

Yes. You can upgrade any static QR code to a dynamic one with one click by using a credit. The QR code image stays the same, so you won't need to reprint it. You'll gain the ability to update the destination URL and fully customize the design with your branding.

Every account gets a baseline of 10,000 scans per month, shared across all QR codes (both static and dynamic). Some purchases and subscription plans offer higher account-wide scan limits.

You can track scans by location, device, browser, operating system, and language. View unique visitors, scan timelines, and export your data as CSV.

Yes. Since all QR codes route through our redirect service, analytics work the same way for both static and dynamic codes. Basic scan counts are included for free, and premium analytics are available with an optional subscription.

Basic scan counts are available to all users for both static and dynamic QR codes. Premium analytics features like detailed breakdowns and CSV exports are available with an optional subscription plan.

Static QR codes are completely free — no account upgrade needed. To create dynamic QR codes, you buy credits with a one-time payment. Each credit lets you create one dynamic QR code that you own forever. No recurring fees required.

No. Once purchased, your credits never expire and your dynamic QR codes remain active indefinitely.

Yes. Every account gets unlimited static QR codes for free. When you're ready for branding customization and the ability to update destination URLs, you can purchase credits to upgrade to dynamic. Scan analytics are available separately through an optional subscription.

We don't typically offer refunds, but if you're truly not satisfied with your purchase, contact us and we'll work with you to make it right.

If you cancel a subscription, you'll retain the subscription until the end of your current billing period. After that, you'll no longer be charged. Your QR codes and any credits you've purchased are naturally unaffected.

We accept all major credit and debit cards through Stripe, our secure payment processor.

Yes. We use secure authentication, encrypted connections, and reliable cloud infrastructure to protect your account and QR code data.

When someone scans your QR code, we collect basic information like device type, browser, operating system, language, and approximate location.

Yes. You can delete your account from your account settings. This will permanently remove your account, all QR codes, and any associated analytics data.